Marketing Tip: It’s Not Just About the Writing

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Okay, I know a huge portion of your job as a writer is the writing (and writing-related tasks). Obviously, when you market yourself as a writer, people want to know about your writing and focus on the writing services you provide. So when you go to meetings you talk a lot about the projects you’ve completed, written work you’re proud of and how your writing benefits the potential client.

That’s all fantastic.

But as a writer, you’re not just providing the client with written materials. You’re also giving them–not to make this sound too cliched, but let’s just go with it–the gift of time. Because every word you write is a word the client isn’t agonizing over. Every minute you spend on reports is time they can spend in other activities, such as choosing a long-distance carrier or hiring an administrative assistant. Every grant proposal you write is one they don’t have to, giving them the time to oversee important fundraising events, like whatever run is going on this week (seriously, there is  A LOT of running for charity going on).

Why is this important? Because when you market yourself to a client, the focus is often on the final product and the client will–understandably–put a dollar value on that product and then determine whether your cost is worth that value. But they forget about all the time, hassle and annoyance they face if they were to write the document themselves. When they view it in that light, your writing suddenly seems a lot more valuable.

Take the case of grant writing. I wrote a post about it almost two years ago, but since that time, I’ve further refined my thinking on the subject.

Some organizations want grant writers to provide their services but only get paid if the grant application is successful. On the surface, this seems fair (although you should reread my post to see all the reasons why it isn’t fair). But, if you’re only focused on the document provided, then the success of that document–whether or not it obtains the grant–determines the writers’ value to the organization.

But that perspective completely ignores that the writer, by writing the application, has now freed up the organization’s staff to focus on other, equally important tasks. The organization has not only benefited by having the application written, it has benefitted by having man-hours freed up.

To put it another way: If the organization’s staff person had written the grant application, she would (she SHOULD–I can’t speak for organizations that expect their staff to work for free, and for salaried people grant writing should appear in their job description) be paid for her hours, regardless of whether or not the application was successful. And even with a staff person writing the application, there is no guarantee that the application will be successful. But the expectation is still that the staff person would be paid for time spent writing the application. Therefore, you should be paid, too.

Another example: when you ghost-write a blog post for a small business, you’re not just providing the owner with 500 words about the secret to successful marketing. You’re making it so the business owner has more time (and energy) to devote to other aspects of his business, such as meeting with potential clients, working on a project or choosing suppliers. And, because you’re a writer, you’re probably still getting the blog post done in a fraction of the time it would take him.

When companies and organizations determine if a cost is worth their money, they often consider only the final product being offered. It’s natural that the client would say, “Well, that blog post didn’t bring in a lot of customers and I’m sure I could do it myself, so maybe I don’t need you.” It’s important to remind them that you’re not just providing written materials, you’re also freeing up their time to focus on other things–things they’re good at and enjoy.

Ask Friends for Help

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Last week, I was at the pharmacy counter at my local grocery store, picking up some antibiotics (they were for my cat, who was sick with a respiratory infection and so was prescribed some cherry flavoured antibiotics and all I can say about that is he threw it up immediately upon it hitting his throat, so that was $20 and 40 minutes of my life that were not well spent). But I digress. As I stood awaiting instructions, an advertisement taped to the side of cubicle caught my attention. It actually took two reads for me to digest what I had seen. I’ll rewrite it here for you, with the name of the company changed to prevent embarrassment.

“Let Acme Pharmaceuticals Make Your Life Easier With Diabetes.”

I know what they mean to say, but what they mean to say and what they’ve actually said are entirely different. What they mean is, they can help make the lives of people who have diabetes easier. What they’ve offered to do, however, is give us all diabetes in an attempt to make our lives easier. Now, I’m no medical expert but I think you’d be hard-pressed to find someone who would say that her life has been made easier by having diabetes.

This should have been easily caught. I can’t imagine that more than two or three people would have read this without someone saying, “Hey, do you know what you’re actually saying here?”

When we writers work long hours agonizing over the wording of a single sentence, it can be difficult to see all the ways the sentence can be read, good or bad. That’s why I have a few people around me who I can easily ask about something I’ve written.

I have teacher friends (some of them English teachers), who can tell me if I’ve misused a word or have an improperly placed apostrophe or if the sentence is awkward and clumsy. I have people with knowledge in a variety of subjects to tell me if I’ve misstated something or if my sentence isn’t really relevant (or clever) to people with knowledge in that area (because apparently I think I’m a lot more clever than I actually am).

And then I have people who–thanks to genetics and an immaturity that runs deeper than the ocean–can turn absolutely any sentence, word or glance into some form of double entendre (and, despite my use of the word entendre, the jokes are RARELY all that high-brow). They could read a page in the phone book and find a way to make low-brow comments about most of the names they found.

If I have any question about the unintended meaning of something I’ve written, I’ll have them read it over to tell me if they can quickly come up with some sort of sexual joke based on what I’ve written. If they can’t in five to ten seconds, then the sentence is okay.

Why do I ask people who aren’t necessarily writers to look these things over? Because they can catch mistakes that I may have missed or double meanings that weren’t intended. When I’ve spent hours perfecting a few sentences, my brain will no longer catch all the possible permutations of a sentence. It just won’t. But a fresh mind–someone who is less focused on the correct grammar in a sentence and more likely to see things that the average reader will catch–can spot those things quickly, saving me the embarrassment of offering to give people diabetes to make their lives easier.

I don’t always involve them in my work, but it’s nice to know that I have people around me who are willing to read over my work and let me know if I’ve inadvertently branded something with a tagline that makes it sound like a friendly massage parlour, or an infection you pick up when you drink the water in a third-world country. It saves me time and embarrassment and it also saves my client time (not to mention potential embarrassment).

So, don’t be afraid to ask your friends–high brow and low brow–for a little help reading over stuff you’ve written. You never know what gems they’ll find hidden in your copy, but you’ll be glad they found the errors, before the general public finds them, because believe me, they will.

I’m a Writer So I Must Be Grateful

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(Note: If you don’t feel like hearing me whine, you probably shouldn’t bother with this post. Because it’s January 10 and I’m about to get whiny on you.)

Picture it: A visit with a friend. She complains about some problems with her boss or a project she can’t complete. When it’s your turn to complain (that’s how these conversations usually work) you say, “Yeah, one of my clients owes me a lot of money and is refusing to pay.” She then responds with, “Yes, but at least you get to work from home,” (usually with a withering stare, because there is no other kind of stare).

I know it’s not just writers who get this response (I bet freelance graphic designers do, too), but since I’ve been a writer, I’ve noticed it a lot more. Whenever writers complain about our career someone points out that we work from home, as though a) we’re three-year-olds who must be reminded to be grateful no matter what and b) because we work from home, our situation will never be as be as bad as anyone else’s.

Every career (note that I wrote “career,” not “job”) has its good and bad points. Maybe the job is dull but the benefits package is amazing. Maybe the pay isn’t great but the work is fun. Maybe the job is rewarding and pays well but the commute takes approximately 37 hours each way. Whatever the case, when my friends complain about their job I don’t feel the need to point out why they should be grateful for their job. I let them complain. Why? Because every career has its crappy moments. And the good things aren’t relevant in a moment when someone wants to vent about having a bad day.

What I’m disgusted about, though, is how my behaviour has changed. When I want to vent about something bad in my career, I automatically start by pointing out how grateful I am to work from home. “Don’t get me wrong,” I’ll say. “I’m eternally grateful to be able to work from home all day, but I’m burned out because my client keep requesting changes to one project and I’ve worked the last 17,000 hours in a row with no sleep.” As though I need to apologize ahead of time for my career having its good points.

I don’t expect this from others. When a teacher friend (just as an example, not because I’m targeting teachers) has a bad day, I don’t expect her to say, “Yup, I’m lucky because I have a pension.” Why? Because it’s not relevant to a discussion about a student who keeps plagiarizing essays, or an administration who pulls staff out of classrooms to tell them what a bad job they’re doing. In that moment, all the teacher wants to do is let off her frustrations (and believe me, teachers face many, many frustrations).

Can we agree that everyone recognizes the good things about their careers and are grateful for them, and then just let others vent as they need to without pointing out the bright side?

Just because I work from home doesn’t make it okay when a client refuses to pay me or needs a rush on a job but doesn’t want to pay extra or yet another publication wants to take all my rights without any compensation. I wouldn’t write to a non-paying client saying, “Hey, you owe me about $1,000, but no worries. I work from home. So I’m pretty grateful for that.”

And when I say that I had to take two days off work this week to rush to the vet, I don’t need to hear how lucky I am that I can set my own hours and take time off mid-week, as though I work one hour a day and spend the other 10 hours sitting on the beach, drinking martinis and discussing how difficult it is to find good help these days.

When people say, “Well, you chose that career,” it’s as though I were the only person in the world to choose a career and everyone else just had their career forced on them by magical fairies who came down and popped the “career sorting hat” on their heads, thereby giving them no choice in the matter. I am not the only person who chose her career and I am not the only person who, despite the positives in her career, needs to vent about it once in a while.

So for all you writers out there, be aware that you will likely face reactions like that when you complain about your work. Maybe it won’t bother you the way it bothers me. Maybe I’m just overly sensitive to it. Or maybe I’m just not grateful enough.

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